We are a small family run business that works extremely hard to meet deadlines, promises and customer service, however, we are only human and very occasionally things can go wrong with the picking or delivery process. Please rest assured that, on the rare occasions where this proves to be the case, we will always do our very best to put things right, where we can.
With any problem initially let us know by email with the key facts and we will do our best to resolve promptly. Items must not be returned to us without prior notification and must be boxed up as supplied.
If a product we have supplied is defective, damaged, or incorrectly supplied, we will be happy to resolve this issue at no cost, either by replacing, refunding or collecting and exchanging the item.
If you wish to return a product which was correctly supplied in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you must notify us within 7 days of the delivery date, you will need to pay the cost of return. Returns outside this period are solely at the discretion of Plant Pots Wholesale and will incur a re-stocking charge of 20% of the purchase cost.
The key steps:
1. If you would like to return and item, email us at email to inform us of your desire to return the item.
2. We will respond to your email and advise if the notification has been received within the 7 day period.
2. Package the item up and arrange a shipping label to our address. Include a note with your order number and items returned.
3. When the items have been returned to us, we will check the items (Quality and quantities) and then process the refund to the original payment method.
4. Refunds are issued by our card processing agent, these can take up to 5 working days.
Need further help?
Contact us at email for questions related to refunds and returns.